Hello,**I have been trying to cancel my membership for over * weeks. I have called my h...

GetHuman-drlndar's customer service issue with LA Fitness from February 2019

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Hello,**I have been trying to cancel my membership for over * weeks. I have called my home office in Bensalem, PA over * times and each time I am placed on hold for several minutes waiting for a manager to speak with me.**I have a medical issue and I am not able to physically come into the Bensalem office to request cancellation of my membership. I was told that I should send a letter to the Bensalem office which I did last week but when I call to confirm receipt of the letter, I am either placed on hold for a manager for several minutes or I am told that a manager will call*me back which never happens.**I am now forced to contact my credit card company and request that they refuse automatic debit for my LA Fitness Payments effective immediately. I do not like to handle my transactions in this manner but I am forced to do this now because of the poor communication that I am receiving from LA Fitness regarding my simple request to cancel my membership.**I am a very disappointed ex-member, & I will share this via your on-line member reviews.**Darlene Bellamy
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LA Fitness

Customer service issue
Reported by GetHuman-drlndar
Feb 6th, 2019 - 3 mons ago
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GetHuman-drlndar started working on this issue
Feb 6th 8:38pm