To whom it may concern:**RE: White Marsh Gym, **** Town Center Dr., White Marsh, MD...

GetHuman2096840's customer service issue with LA Fitness from February 2019

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The issue in GetHuman2096840's own words
To whom it may concern:**RE: White Marsh Gym, **** Town Center Dr., White Marsh, MD**Thanks for taking care of the pool area ceiling lighting...most of the time ** or more lights were out before replacement was considered. This problem has been taken care of...all are currently lit. I have been a member of White Marsh location for over ** years.**In pool and spa area, whirl pool has NOT been working for almost * weeks...they say it is the jets-they blew up. The pumps from one side to the other did not match. If facing steps, the pumps on right were not strong, on left bubbled water high in a few spots out of whirl pool...I say it's the pumps again. I was a Bally's Club member before the club became LA Fitness. They could check the pump parts used back then...still the same system in the control room, I'm sure. They almost never had these problems with the whirl pool.**If you check-the whirl pool was resurfaced and side n top were repaved-now has rust stains from the above heater venting. At that time, the venting should have been re-wrapped. I was told, it won't be done, as a new La Fitness is being built * miles away in Baltimore City. Rust from the vent system has appeared around some areas of the pool, as well.**There are * sky lights over the pool with cracks and tears, on the one closest to the back of gym-the black rubber ( wrapped around these curbed plastic*poly clear covers), is hanging and you can see day light from the outside. The pool area has been very cool for the past * months, more noticeable, since winter is here. Have to always ask the life guard to turn the heat up on pool. Most life guards say, the manager says they can't touch the pool heater and turn it up. I understand the ceiling repairs won't be done until spring, if ever, but the pool temp. should be adjusted if the roof is open.**The health club was Holiday Health & Fitness Club first in ****, Bally's Fitness Club in **** when I joined, and have been attending member at the White Marsh location ever since. I mentioned to the operations manager, Michelle, last week about the trash, bottles, cans, wrappers, etc. in the parking lot area., under bushes, behind cars in lot next to curb. It has been there for a very long time...this has not been regularly cleaned up, weekly, monthly. I think last done by lawn maintenance crew-the grass areas. Parking area maybe every * months...needs done weekly, please. Michelle said she'd check into it.**I have been attending the aqua classes. Once Monday and Wednesday evenings, when La Fitness took over they soon dropped those classes. My husband works, and those evening classes were the only ones he could attend. The Saturday morning classes were also dropped. Many of our aqua group would like to get back the Sat. Class at ** am., which my husband could attend. The old aqua instructor, Mary, said she could return and teach this Sat. Class. What can our group do to bring back this Sat. Class? Could be part of the Silver Sneakers introduction in the White Marsh location. We only have aqua class for seniors. All other classes are not focused on the senior age group...which is now led by us baby boomers. Would love to see a Tai Chi class and yoga for seniors.

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LA Fitness

Customer service issue
Reported by GetHuman2096840
Feb 2nd, 2019 - 4 years ago
Not resolved
Seen by 61 customers so far
Similar issue to 1439 others
0 customers following this


GetHuman2096840 started working on this issue
Feb 2nd, 2019 3:40am

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