I am an LA Fitness member in MI. My complaint is concerning the cleanliness or lack of...
GetHuman2045735's customer service issue with LA Fitness from January 2019
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The issue in GetHuman2045735's own words
I am an LA Fitness member in MI. My complaint is concerning the cleanliness or lack of cleanliness of Roseville, Mi location. It is disgusting as are most clubs. The Southfield, MI location where I play racquetball is outdated and shower, bathroom area is always less than desirable. The Signature Club in Royal Oak isn’t very tidy either. All clubs mentioned are especially dirty on Saturday as there isn’t a visible custodian present and it’s * pm in the afternoon. The floors in locker room aren’t mopped dirt hair and such are visible . When the custodian is in she doesn’t do a good job. It’s disgusting here. More people at service desk and sales reps than cleaning staff by far. Totally dissatisfied with the clubs. I have been a member for several years. Other clubs in the area such asFranklin in Southfield and Fitness Works offer a more pleasant environment. I was a member of Fitness Works for ** years slightly higher but it may be worth it for overall experience and cleanliness. Hope you guys investigate this matter.
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