I paid *** for this month, however, I have received only three training sessions, these...

GetHuman1975654's customer service issue with LA Fitness from January 2019

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The issue in GetHuman1975654's own words
I paid *** for this month, however, I have received only three training sessions, these handful of sessions, do not constitute the full fee paid for this month.*Both assigned trainers had emergency situations (one had their car totaled and the other a common illness) to prevent our training sessions. Within my Crofton location the other personal trainers have their own clients and with no time to "pencil" me in. Please advise on what I can*should do to obtain a possible refund.*I'm aware of how I could have three more sessions for the ones I have missed, however, I have another couple of my own predicaments: I'm having outpatient venous surgery on both Monday and Tuesday. This will put me out of commission in a "training sense" for that week.*The other situation is the fact that my training manager has yet to call me to reschedule my sessions with one of his manager personnel trainers. I can't keep on trying to call him, especially at work or after work. Please advise on if you can credit or prorate my account for this month.*Thank you in advance for your assistance.*-Claire
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LA Fitness

Customer service issue
Reported by GetHuman1975654
Jan 16th, 2019 - 9 mons ago
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