hi, i went to LA fitness last night to try it out with my friend who has a membership t...

GetHuman1701855's customer service issue with LA Fitness from December 2018

Help with my LA Fitness issue
The issue in GetHuman1701855's own words
hi, i went to LA fitness last night to try it out with my friend who has a membership there. i had plans on getting a membership during christmas*new years time or during a time when a better deal was being offered. i asked if there was a guest pass that i could take advantage of just for the hour that i worked out for last night. the lady specifically told me “no we don’t do guest passes at LA fitness.” i ended up signing up for a membership. i woke up this morning and wanted to double check. there is a * day free guest pass online that i could have signed up for which was never mentioned even when i specifically asked. i ended up signing up for and paying for a membership because i was not aware or told of this guest pass even when i specifically asked. in fact, i was lied to. i would like to retract my membership and get a full refund. i want to stick with my original plan of waiting till there is a better deal to get my membership, and for the time being i want to take advantage of the * day guest pass that i was kept unaware of. i look forward to your call thank you.

GetHuman1701855 did not yet indicate what LA Fitness should do to make this right.

How GetHuman1701855 fixed the problem
i called the toll number cause this bot thing wasn’t working. i told the lady everything i wrote basically and she connected me to the manager at the LA fitness where the situation happened. he profusely apologized, said it shouldn’t have happened, that he will talk to the staff involved, and gave me a full refund immediately. he also said he hopes to see me using LA fitness again whenever i am ready which was very nice. i will be back to get a membership very soon for sure upon the next promotion.
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LA Fitness

Customer service issue
Reported by GetHuman1701855
Dec 6th, 2018 - 3 years ago
GetHuman1701855 shared how to fix
Seen by 26 customers so far
Similar issue to 914 others
0 customers following this
Items needed
Account Number
Name of Account Holder
Date of Birth
Home Address
Phone Number on Account
Email on Account


GetHuman1701855 started working on this issue
Dec 6th, 2018 2:32pm
GetHuman1701855 confirmed the issue is fixed. Hooray!
Dec 7th, 2018 3:59pm