I recently joined LA Fitness (Huebner*Babcock San Antonio) through the Well On Target p...

GetHuman-drileybu's customer service issue with LA Fitness from May 2018

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The issue in GetHuman-drileybu's own words
I recently joined LA Fitness (Huebner*Babcock San Antonio) through the Well On Target program through my insurance. I was given a tour by Shane and told that they offer the first personal training session free. I declined at that time and told Shane that I would consider at a later time. The following day, I received a call from someone ( or sure it was Shane) reminding me about the free session and asking if I was ready to set it up. I informed the person that I had not yet been in the gym and would like to visit the gym for a bit before I consider talking to a trainer. I also advised him that speaking to a personal trainer wasnt my priority and I would seek assistance of I felt I needed a consult. Today, I received a call from Shane asking me if I knew I received a free personal training session. I informed Shane that I was not interested in the free personal training services at this time and I asked that he remove my name from the call list. Shane then asked why I didnt want the personal training. I reiterated that I wasnt interested and informed Shane that I am asking him to honor my request to refrain from calling me about the personal training session or I would not come to the gym and I would file a complaint. Shane continued talking to tell me "well, I have * years as a PT and I am sorry that you feel my experience cant help you..." I interrupted Shane to inform him that since he continues to attempt to push the services after I requested otherwise, I was hanging up the phone.
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Customer service issue
Reported by GetHuman-drileybu
May 26th, 2018 - 8 mons ago
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Seen by 7 customers so far
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GetHuman-drileybu started working on this issue
May 26th, 2018 6:33pm