I recently found out I'm pregnant and needed to freeze my account which I called about...

GetHuman717464's customer service issue with LA Fitness from May 2018

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The issue in GetHuman717464's own words
I recently found out I'm pregnant and needed to freeze my account which I called about and measured told no problem they could do that for $**. Today I checked my bank statement and seen a charge for **.** from LA Fitness and I am unable to workout while in my pregnancy condition. I called and was told they just froze my account but I previously called * weeks prior to do the same exact thing and guess it was never done so now I'm out **.** for nothing I can get use out of. If you could please help me with this situation that would be great.
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LA Fitness

Customer service issue
Reported by GetHuman717464
May 25th, 2018 - 8 mons ago
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Items needed
Account Number
Name of Account Holder
Date of Birth
Home Address
Phone Number on Account
Email on Account
GetHuman717464 started working on this issue
May 25th, 2018 1:45pm