Used L'Oreal * for many years. With age, hair turned mostly white at roots, level * did...

GetHuman5272818's customer service issue with L'Oreal from September 2020

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The issue in GetHuman5272818's own words
Used L'Oreal * for many years. With age, hair turned mostly white at roots, level * didn't cover so well as it used to. Stylist suggested I use *G* tried it and hair turned slightly orange. Looked even worse as roots grew out, because of white to orange contrast. No one seems sure if this is a deposit of too much color, or caused by not leaving dye on long enough. Needs to be colored again. Because of vulnerability to Covid, I have to try to fix this myself. Wondering if going back to Excellence level * will remedy the situation. Trying *A or * *** NB has been suggested, but I'm afraid of looking too gray*white. Natural blonde looks best with my coloring. I realize it's impossible to be certain, even if seeing my hair in person, but I'd appreciate advice on what's likely to be best. Thanks!

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L'Oreal

Customer service issue
Reported by GetHuman5272818
Sep 17th, 2020 - 4 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 280 others
0 customers following this

Timeline

GetHuman5272818 started working on this issue
Sep 17th, 2020 1:31pm