Used L'Oreal * for many years. With age, hair turned mostly white at roots, level * did...
GetHuman5272818's customer service issue with L'Oreal from September 2020
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The issue in GetHuman5272818's own words
Used L'Oreal * for many years. With age, hair turned mostly white at roots, level * didn't cover so well as it used to. Stylist suggested I use *G* tried it and hair turned slightly orange. Looked even worse as roots grew out, because of white to orange contrast. No one seems sure if this is a deposit of too much color, or caused by not leaving dye on long enough. Needs to be colored again. Because of vulnerability to Covid, I have to try to fix this myself. Wondering if going back to Excellence level * will remedy the situation. Trying *A or * *** NB has been suggested, but I'm afraid of looking too gray*white. Natural blonde looks best with my coloring. I realize it's impossible to be certain, even if seeing my hair in person, but I'd appreciate advice on what's likely to be best. Thanks!
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