I've used Loreal hair color for many years with good results. Last month I purchased Ex...

GetHuman-echandle's customer service issue with L'Oreal from November 2018

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The issue in GetHuman-echandle's own words
I've used Loreal hair color for many years with good results. Last month I purchased Excellence Creme *A at CVS and was unable to use the product. The product had an unusually unpleasant odor and burned my scalp, which I immediately rinsed. The mixture never reached its normal color in the bottle. **R*** was imprinted on the box flap. I did not return the package to CVS as I feel Loreal is responsible for the quality of their product. Can I expect a refund for this product?
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L'Oreal

Customer service issue
Reported by GetHuman-echandle
Nov 29th, 2018 - 9 mons ago
I have an issue with L'Oreal too
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Seen by 2 customers so far
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GetHuman-echandle started working on this issue
Nov 29th, 2018 2:15am