I have been using the same product NiceNEasy for ** years! Almost always natural dark b...

GetHuman-sonlin's customer service issue with L'Oreal from November 2018

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The issue in GetHuman-sonlin's own words
I have been using the same product NiceNEasy for ** years! Almost always natural dark brown, sometimes I may go a shade lighter. Have always been happy. Well you changed your product and I just colored my hair with dark brown and my hair came out black! I am so upset I don’t want to go out of the house! I’m ** years old and going this dark just makes me look older and it is so unnatural looking! I NEVER would have done this on purpose!*The damage is done now and I can’t go lighter anytime soon. I can’t turn around a color it and what would I use!?*How do I want this resolved? Only thing I can think of is I want all the money back I put into your product for the past ** years! Why did you change a good thing? I will never use it again. Sorry to say, but that means nothing to you, losing * customer. I figured *.** x **year x ** years is *,*****. My hair looks jacked and I look stupid with black hair! I saved the box that has dark brown on the label.
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L'Oreal

Customer service issue
Reported by GetHuman-sonlin
Nov 26th, 2018 - 10 mons ago
I have an issue with L'Oreal too
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Seen by 3 customers so far
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GetHuman-sonlin started working on this issue
Nov 26th, 2018 4:58am