Good morning. **Sadly, this is a complaint (the only time I've EVER reached out to a be...

GetHuman-agilhuly's customer service issue with L'Oreal from July 2018

40 similar
0 following
Help with my L'Oreal issue
Next: our robot will wait on hold for GetHuman-agilhuly to get a L'Oreal rep on the line!
Always use the GetHuman Phone tocall L'Oreal. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-agilhuly's own words
Good morning. **Sadly, this is a complaint (the only time I've EVER reached out to a beauty care company to complain...) about a product sample*coupon situation. At a local Walgreens in Bonita Springs, FL about * weeks ago, I received two sample packs of Sublime Bronze Hydrating Self Tanning Milk and a manufacturer's coupon for $* Off any Sublime Bronze product "available at Walgreens." **I used both sample packs and decided I really love the product. So much so that I have been carrying around the coupon from store to store (SEVERAL local Walgreens * CVS * Target, etc.) but NO STORE I've checked carries the "milk" so far which is the sample I fell in love with. The good news? Your marketing technique worked exactly like it was supposed to! **The bad news? I give up. I'm not going to search all over town anymore to locate the product your sample encouraged me to fall in love with. Even the managers at several local Walgreens (including the one where I received the sample!) said the product is just simply not in their system. (???) **My question for L'Or*al and Walgreens: Why would a manufacturer supply a coupon and samples to a retailer for a product that a viable consumer can't easily locate at that retailer? That is just silly. And pretty sad.
GetHuman-agilhuly did not yet indicate what L'Oreal should do to make this right.
I have an issue with L'Oreal too
How GetHuman-agilhuly fixed the problem
We are waiting for GetHuman-agilhuly to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get L'Oreal's attention and get better help faster. Tap below to get started.
Having L'Oreal issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-agilhuly fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-agilhuly
Jul 24th, 2018 - 10 mons ago
I have an issue with L'Oreal too
Seen by 2 customers so far
Similar issue to 40 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Order number
Billing address
Email address on the account (if applicable)
GetHuman-agilhuly started working on this issue
Jul 24th, 2018 2:04pm
GetHuman-agilhuly confirmed the issue is fixed. Hooray!
Jul 25th, 2018 3:08pm