on Yesterday ********* as I was walking back into Kroger from my regular lunch break, o...

GetHuman-wandadu's customer service issue with Kroger from November 2018

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on Yesterday ********* as I was walking back into Kroger from my regular lunch break, one of the Kroger employees was bringing in a line of baskets. once he parked them where he wanted them he released the baskets and as I walked past him the baskets fell on my right arm! when I asked him why did he release them this moment I noticed that he was special needs. so I came into the store and immediately told the store mgr mr harden. after we spoke I let the pharmacist look at my arm and he suggested that I put a cold pak on it immediately. I asked the store mgr to purchase me the $*.** Kroger brand ice pak and he refused and went an filled a Kroger sack with ice and gave me that. No incident report completed or anything. Today my arm still hurts. I am pregnant so there is little I can take for the pain. I would like to know what is the procedure when something like this happens in the store??

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Customer service issue
Reported by GetHuman-wandadu
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 106 others
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GetHuman-wandadu started working on this issue
Nov 8th, 2018 8:37pm