I've purchased and make Jell-o, sugar and fat free pudding every week, for many years...

GetHuman2232621's customer service issue with Kraft Foods from February 2019

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The issue in GetHuman2232621's own words
I've purchased and make Jell-o, sugar and fat free pudding every week, for many years. My husband is pre-diabetic and this is one of just a few sugar free desserts he enjoys.**In the past few weeks I purchased several * oz. box of sugar and fat free, Jell-o, butterscotch flavored pudding. This box is numbered: ** NOV **** **:** DB**. UPC NO. ***** ****.**The aforementioned product contained, what looked like, one complete bag, possible, run through a machine skewed, filled, but not sealed completely. There was also a ripped portion of a second bag folded or crumbled up irregularly in the box as well. Both bags appeared to have been filled with the pudding mix, but since neither were sealed properly, the contents spilled out of the box when opened.**I would wager that this is or has not been an on going issue with your products, as this is the first time anything like this has ever happened to me and like I said before, I have purchased this product for many years, without an issue one. I will continue to purchase and use this pudding, as we enjoy it so much, I just hope I could have this one box replaced.**Thank you for for providing a delicious, sweet dessert for folks who cannot enjoy the traditional sugary desserts.**Mrs. Joan Scanlon****** Huntigfields Drive*Huntingtown, ND *****
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Kraft Foods

Customer service issue
Reported by GetHuman2232621
Feb 18th, 2019 - 8 mons ago
I have an issue with Kraft Foods too
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Seen by 5 customers so far
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GetHuman2232621 started working on this issue
Feb 18th 2:54pm