The ladder chair that I received yesterday has pre drilled holes that do not line up...

GetHuman-mookball's customer service issue with Kotulas.com from June 2018

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The issue in GetHuman-mookball's own words
The ladder chair that I received yesterday has pre drilled holes that do not line up. The first step is flush with the support on one side and *** of an *inch off on the other. I waited for sustomer service to answer the phone for ** minutes. Please send pre paid UPS ground voucher for return.**Ruth E. Aschmann**** E.Bristol Road*Warminster, PA *******Tel: ***-***-******Customer Account * ********
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Kotulas.com

Customer service issue
Reported by GetHuman-mookball
Jun 5th, 2018 - a yr ago
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Timeline
GetHuman-mookball started working on this issue
Jun 5th, 2018 2:55pm
GetHuman-mookball confirmed the issue is fixed. Hooray!
Jun 9th, 2018 10:18am