We just received our E-Bill from Koodo and there is a discrepancy in billing amount whi...

GetHuman-jesilke's Dispute a Charge issue with Koodo Mobile from October 2019

Help with my Koodo Mobile issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-jesilke's own words
We just received our E-Bill from Koodo and there is a discrepancy in billing amount which shows as $**.** rather than $**.**. Can you advise what the difference represents? *Cell ***-***-*****Joyce & Gerry Silke

GetHuman-jesilke did not yet indicate what Koodo Mobile should do to make this right.

How GetHuman-jesilke fixed the problem
I was unable to get proper results through the Digital resources available via Koodo. I did make contact with a Koodo rep that provided me her phone * a couple of years back. Her suggestion worked she said to request "Call back" which I did. A very pleasant Koodo rep did call me almost immediately and did rectify the problem.
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We've taken the time to write instructions for how to solve some of the most common Koodo Mobile customer problems.
How Do I Dispute a Charge on My Koodo Mobile Bill?How Do I Change My Plan with Koodo Mobile?How Do I Get Device Support from Koodo Mobile?
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Koodo Mobile

Dispute a Charge issue
Reported by GetHuman-jesilke
Oct 15th, 2019 - a year ago
Fixed
GetHuman-jesilke shared how to fix
Seen by 19 customers so far
Similar issue to 3128 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman-jesilke started working on this issue
Oct 15th, 2019 2:54pm
GetHuman-jesilke indicated the issue is not fixed yet.
Oct 15th, 2019 7:55pm
GetHuman-jesilke confirmed the issue is fixed. Hooray!
Oct 16th, 2019 3:43pm
GetHuman-jesilke confirmed the issue is fixed. Hooray!
Oct 19th, 2019 6:12pm