I have a Koodo monthly account. For the past two months I have been charged $** in data...

GetHuman2962041's Dispute a Charge issue with Koodo Mobile from May 2019

Help with my Koodo Mobile issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman2962041's own words
I have a Koodo monthly account. For the past two months I have been charged $** in data fees. However, I use no data and have turned data off on my phone. I would like these charges removed from my bill. But there seems to be no way to get that message to Koodo.
GetHuman2962041 did not yet indicate what Koodo Mobile should do to make this right.
I have an issue with Koodo Mobile too
How GetHuman2962041 fixed the problem
Went to a koodo outlet and asked for help. They set up a call back from Koodo for me (you can do this yourself using their chat feature). Just tell the chat you have a billing problem and need to talk to someone who can fix it. They will offer some callback times and ask for the phone number you want to use. They called me back within * min of the stated time and the person I spoke with was able to resolve the issue to my satisfaction.
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Koodo Mobile

Dispute a Charge issue
Reported by GetHuman2962041
May 21st, 2019 - a mon ago
I have an issue with Koodo Mobile too
GetHuman2962041 shared how to fix
Seen by 8 customers so far
Similar issue to 2022 others
0 customers following this
Items needed
Email address on the account
Name on the account
Address on the account
GetHuman2962041 started working on this issue
May 21st 9:26pm
GetHuman2962041 confirmed the issue is fixed. Hooray!
May 22nd 10:19pm