I cannot apply KOODLEOFFER discount code while switching to a new plan. I thought maybe...

GetHuman-cdadiao's Dispute a Charge issue with Koodo Mobile from May 2019

Help with my Koodo Mobile issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-cdadiao's own words
I cannot apply KOODLEOFFER discount code while switching to a new plan. I thought maybe click "change plan" will lead me to the page with a box to type in the discount code but it went ahead to the final confirmation already. Basically I accidentally changed my plan. My * **********
GetHuman-cdadiao did not yet indicate what Koodo Mobile should do to make this right.
I have an issue with Koodo Mobile too
How GetHuman-cdadiao fixed the problem
Koodo customer service line is fully automated now. To speak with a human agent who can solve your problems, use their online chat tool and type customer service, do not change to a different subject while the bot keeps popping up with all sorts of answers until you see the option of scheduling a call-back. Select a callback hour and make sure you are available around that time. The callback could be late but should be within half an hour range.
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Koodo Mobile

Dispute a Charge issue
Reported by GetHuman-cdadiao
May 20th, 2019 - a mon ago
I have an issue with Koodo Mobile too
Fixed
GetHuman-cdadiao shared how to fix
Seen by 4 customers so far
Similar issue to 2009 others
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Timeline
GetHuman-cdadiao started working on this issue
May 20th 11:05pm
GetHuman-cdadiao confirmed the issue is fixed. Hooray!
May 24th 4:59am