I am trying to activate my phone, but I'm unsure about how to do it. I tried registerin...

GetHuman-jaxonb's customer service issue with Koodo Mobile from March 2019

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The issue in GetHuman-jaxonb's own words
I am trying to activate my phone, but I'm unsure about how to do it. I tried registering a koodoo account but I get this error "Looks like this account has already been linked to another email address. You're still waiting for permission from the owner of that email address. We'll email you once you're approved." I have only provided one email address, so I don't understand why this is happening. I'm still unsure if this is even the correct route to go down to activate my phone. When I bought it I selected that I wanted to keep my phone number, but I'd prefer to just get a new phone number to save even more hassle.
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Koodo Mobile

Customer service issue
Reported by GetHuman-jaxonb
Mar 28th, 2019 - 21d ago
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GetHuman-jaxonb started working on this issue
Mar 28th 8:48pm