I am in London Eng and have international easy roam but I can't send emails even though...

GetHuman-hfhall's customer service issue with Koodo Mobile from March 2019

Help with my Koodo Mobile issue
The issue in GetHuman-hfhall's own words
I am in London Eng and have international easy roam but I can't send emails even though I am connected to hotel wireless
GetHuman-hfhall did not yet indicate what Koodo Mobile should do to make this right.
I have an issue with Koodo Mobile too
How GetHuman-hfhall fixed the problem
Spoke with customer service rep and still couldn't send emails. He suggested I try hooking up to wifi and connecting with my email through website rather than my phone icon.That worked but website is not as easy to use on the phone.
Please help with my Koodo Mobile issue
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Koodo Mobile

Customer service issue
Reported by GetHuman-hfhall
Mar 26th, 2019 - a mon ago
I have an issue with Koodo Mobile too
Fixed
GetHuman-hfhall shared how to fix
Seen by 3 customers so far
Similar issue to 1424 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman-hfhall started working on this issue
Mar 26th 2:41pm
GetHuman-hfhall confirmed the issue is fixed. Hooray!
Mar 31st 10:23am