I am requesting a refund for $**.** charge for roaming call I did not make

GetHuman1918891's customer service issue with Koodo Mobile from January 2019

Help with my Koodo Mobile issue
The issue in GetHuman1918891's own words
Iam trying to get someone from Koodo to respond to an unauthorized charge. ... My first bill contained a $**.** plus tax bill for airtime for a call I did not make... to ***-***-**** which I believe is span. I have been unable to talk to a person to get this resolved. *Alan Gray****-***-****
Any call back I get last only a few seconds then shuts off.
Refund $**.**
Brand new customer. Not impressed by customer service
I have an issue with Koodo Mobile too
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Koodo Mobile

Iphone
Customer service issue
Reported by GetHuman1918891
Jan 7th, 2019 - a mon ago
I have an issue with Koodo Mobile too
Fixed
Seen by 7 customers so far
Similar issue to 918 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman1918891 started working on this issue
Jan 7th 11:21pm
GetHuman1918891 indicated the issue is not fixed yet.
Jan 8th 1:16pm
GetHuman1918891 indicated the issue is not fixed yet.
Jan 8th 1:17pm
GetHuman1918891 indicated the issue is not fixed yet.
Jan 8th 1:23pm
GetHuman1918891 indicated the issue is not fixed yet.
Jan 8th 5:49pm