Im travelling and trying to reach a representative and I simply can*t to get the pin to...

GetHuman-sergiane's customer service issue with Koodo Mobile from September 2018

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The issue in GetHuman-sergiane's own words
Im travelling and trying to reach a representative and I simply can*t to get the pin to unlock my phone! I*ve been trying to call and waiting long minutes until I give up. The automated answering service keeps telling me that I can get answers online, but when I log into Koodo self service, and follow the menu, the message says I can*t unlock my phone and should call the number I*m calling!!!! This is extremely frustrating. I bought a chip to use the phone in the country I am, but can*t until I get this pin to unlock my phone.
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Koodo Mobile

Customer service issue
Reported by GetHuman-sergiane
Sep 25th, 2018 - 2 mons ago
I have an issue with Koodo Mobile too
Fixed
Seen by 10 customers so far
Similar issue to 270 others
0 customers following this
Items needed
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Last 4 digits of Social Security number
Timeline
GetHuman-sergiane started working on this issue
Sep 25th 7:27pm
GetHuman-sergiane indicated the issue is not fixed yet.
Sep 26th 8:47pm
GetHuman-sergiane indicated the issue is not fixed yet.
Sep 26th 8:48pm
GetHuman-sergiane indicated the issue is not fixed yet.
Sep 28th 7:26pm
GetHuman-sergiane indicated the issue is not fixed yet.
Sep 28th 7:27pm