I canceled my Koodo account * days after the new month started back on June **, ****. I...

GetHuman1181470's customer service issue with Koodo Mobile from September 2018

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The issue in GetHuman1181470's own words
I canceled my Koodo account * days after the new month started back on June **, ****. I also had over *** dollars credit owed to me. Not only have you guys refused to pay me the *** credit but you charged me an entire month instead of those three days. I’ve called you guys several times a month since July when I was receiving bills from you. The final time, your rep seemed really sincere and said he was going to handle it - that my credit would be coming back through my visa and that he would check up on me in a weeks time. It’s been over a month. I just received my visa bill and no credit is on there. This is beyond ridiculous that we are nearing the end of September and I’m still contacting you guys about money owed to me.
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Koodo Mobile

Customer service issue
Reported by GetHuman1181470
Sep 22nd, 2018 - 6 mons ago
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GetHuman1181470 started working on this issue
Sep 22nd, 2018 1:42am