GetHuman-cwflemin's customer service issue with Koodo Mobile from August 2018
Help with my Koodo Mobile issue
The issue in GetHuman-cwflemin's own words
I wasn’t able to get wifi in my home. ... My Samsung Galaxy A* is in for repair for the second time as I cannot connect to the internet anywhere. It tries but I’m not successful. The loaner the first time worked great. It was a Samsung Galaxy *. This time around I have a Galaxy * and it’s the pits. I am not getting all of my emails nor text messages. I have had this phone since February **th, ****. I’ve had problems since stage * and wanted to return my phone but got talked out of it. I do not want any kind of Samsung product anymore. I want an Apple. I should have got it in the first place. I’m very unhappy with Koodo.
This is my *rd time taking a Samsung phone in for repair and I Just purchased it Feb. **th, ****. I was in there a couple of weeks after because of the wifi issue wanting to return the phone but got told it was my modem at home maybe too many devices using it, Turn modem off then on. I’m beside myself with this and just want another phone but definitely not a Samsung. I have to wait until it comes back from repair before I do anything.
I want a non Samsung phone.
Our whole family of * is with koodo regarding cellphones and we tell people how happy we are but not now.
I called Samsung and told them how unhappy I was with their phones and my situation. They listened but nothing.
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