I went to Koodo got loner number *

GetHuman-cwflemin's customer service issue with Koodo Mobile from August 2018

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The issue in GetHuman-cwflemin's own words
I wasn’t able to get wifi in my home. ... My Samsung Galaxy A* is in for repair for the second time as I cannot connect to the internet anywhere. It tries but I’m not successful. The loaner the first time worked great. It was a Samsung Galaxy *. This time around I have a Galaxy * and it’s the pits. I am not getting all of my emails nor text messages. I have had this phone since February **th, ****. I’ve had problems since stage * and wanted to return my phone but got talked out of it. I do not want any kind of Samsung product anymore. I want an Apple. I should have got it in the first place. I’m very unhappy with Koodo.
This is my *rd time taking a Samsung phone in for repair and I Just purchased it Feb. **th, ****. I was in there a couple of weeks after because of the wifi issue wanting to return the phone but got told it was my modem at home maybe too many devices using it, Turn modem off then on. I’m beside myself with this and just want another phone but definitely not a Samsung. I have to wait until it comes back from repair before I do anything.
I want a non Samsung phone.
Our whole family of * is with koodo regarding cellphones and we tell people how happy we are but not now.
I called Samsung and told them how unhappy I was with their phones and my situation. They listened but nothing.
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Koodo Mobile

Samsung Galaxy *
Customer service issue
Reported by GetHuman-cwflemin
Aug 27th, 2018 - 3 years ago
Fixed
Seen by 10 customers so far
Similar issue to 142 others
0 customers following this
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Timeline

GetHuman-cwflemin started working on this issue
Aug 27th, 2018 1:21pm
GetHuman-cwflemin indicated the issue is not fixed yet.
Aug 27th, 2018 3:54pm
GetHuman-cwflemin indicated the issue is not fixed yet.
Aug 27th, 2018 3:56pm
GetHuman-cwflemin indicated the issue is not fixed yet.
Aug 28th, 2018 5:05pm
GetHuman-cwflemin indicated the issue is not fixed yet.
Aug 28th, 2018 7:26pm
GetHuman-cwflemin indicated the issue is not fixed yet.
Aug 28th, 2018 7:26pm
GetHuman-cwflemin indicated the issue is not fixed yet.
Aug 30th, 2018 2:23pm
GetHuman-cwflemin indicated the issue is not fixed yet.
Aug 30th, 2018 2:43pm
GetHuman-cwflemin indicated the issue is not fixed yet.
Aug 30th, 2018 2:44pm

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