Konami Customer Service Issues

I've been attempting for more than a week to recover my previous Yu-Gi-Oh! Duel Links account through the data recovery inquiry in the app. Each time, I receive one of two automated responses stating that it cannot find the account or that the conditions do not match, despite providing the same information. The replies seem to be copy-pasted, and even when I ask for clarification on completing the form, it continues to send the same response. It's evident that my emails are not being reviewed by an actual person. I urgently need to reach out to a live representative to submit screenshots of my account for recovery purposes.

Hello, I'm Shubhanshu from India. I encountered a significant issue. Yesterday, I formatted my mobile phone, resulting in the loss of my progress in PES Mobile. After I reinstalled the game from the Play Store, I am unable to retrieve my progress. Though I am uncertain if I linked the data, I do remember being logged in through my Google account, not the Konami ID. The game prompts me with an error message stating that I am not logged into Google Play. Please assist me in recovering my progress. I possessed valuable players like Sergio Busquist and T. Kroos. My in-game email is [redacted] Kindly review your database and aid me in restoring my progress. Thank you.

On Saturday, December 1, [redacted], my wife bought a Yugioh! Raging Tempest booster pack at the local Walmart. The pack was supposed to contain one sealed pack inside a cardboard case with a clear plastic cover. Although the outer packaging was unopened, when I opened it, the booster pack inside was not sealed, missing the foil card, and only contained 8 cards. I'm hoping Konami can replace my package as it seems to have been tampered with before reaching Walmart. I have the receipt and all the packaging with the cards. I would appreciate it if Konami could look into this matter promptly. I've been a loyal fan of the Yugioh franchise since its release in the U.S.A. and just want to receive what I paid for.

I am currently playing PES2019 and encountered some issues, so I reported them to Konami via email. Following this, I received an automated email from Konami asking for a verification code. However, upon opening the PES2019 app, I couldn't sign in and had to transfer my data. Despite transferring the data, I did not receive my team back and only got 0 club coins and GP. Here is a list of some of the players I had: C.Ronaldo, L.Messi, Neymar, R.Carlos, Umtiti, Boateng, De Gea, Iniesta, and others. My manager is L.Roman with [redacted] skills, and my PES2019 ID is [redacted]74. I kindly request Konami to restore my team. Thank you.

I have the Yu-Gi-Oh! Duel Generations app on my Galaxy S8 Plus, and I've purchased multiple decks, avatars, and starter packs. Recently, I tried to buy the Aroma Pack, as I found a card called the Aroma Jar that would enhance my custom deck. While my bank statement and Google Play email confirm the purchase, the cards are not showing up in my deck editor. When I tried to buy it again, I got a purchase failed message. I tested my card with other purchases, which went through. Despite various attempts, I couldn't get the aroma pack. Even the restore option didn't retrieve the purchased packs accurately. I don't want a refund unless charged multiple times. Could you verify my purchase and add the cards to my deck, or cancel past aroma pack purchases so I can try again?

Subject: Assistance Needed to Retrieve Lost Account in PES Mobile To Whom It May Concern, I have submitted three forms to report an issue with the app (latest form: KONAMI Customer Support/en/pid/[redacted]3). I have been playing PES Mobile for a year and a half, dedicating a significant amount of time and effort to the game. I have even encouraged my friends to join, regularly participated in online competitions, and engaged with the gaming community by assisting other players. However, after a maintenance update in February, I had to reinstall the game and lost all my progress. Despite being connected through both a Konami and Google Play account, I have been unable to retrieve my data. I diligently provided detailed information through the app's form but only received automated responses expressing apologies. I am willing to provide further details to assist in locating my account but would greatly appreciate personalized assistance rather than generic automated emails. I have expressed my disappointment by contacting Google Store and leaving a negative review. I am considering sharing my experience with the gaming community. I sincerely request your help in recovering my account. Thank you for your attention to this matter. Kind regards, Thomas L. +[redacted]3 A Dedicated PES Mobile Player

Hello, I'm Frank from Ghana. I am an active user of PES2019 mobile version and I have some suggestions that I hope to see in the new release of PES2020. 1. Update team emblems and kits. 2. Provide real match venues (stadiums). 3. Allow the option to change kits before matchmaking. 4. Include more than one referee. 5. Add additional game modes as the current PES only has campaign and event game modes, which can become boring. 6. Enhance commentator reactions during matches. 7. Improve player communications, such as showing interactions among players at halftime or end of a match. 8. Make coaches visible on the pitch where they should be during matches and showcase their reactions when events happen. 9. Display players from both sides coming out of the dressing room and lining up on the pitch like in real football. 10. Introduce more options to the main game menu. Thank you, and I eagerly look forward to seeing these improvements in the next version of Pro Evolution Soccer.

Dear Konami, I am writing about a blocked PS4 account following a mutual exchange of insults with another user. I understand there are rules to be respected, but it would be sensible to at least just block the chat function. In times like these, closing an account over a few swear words seems absurd. What I find most unfair is having spent a lot of money on subscriptions, games, and in-game purchases (PES20 coins), and now not being able to use them. An exchange of mutual insults can happen, but blocking an account after spending a lot of money is not right. I am looking forward to your kind response regarding the above complaint. Thank you.

I want to share that I never shared my account information with anyone or clicked on any suspicious links. While playing my game as usual one evening, I suddenly couldn't access my account at night and received an error message stating I couldn't log in. After contacting Konami, I was able to regain access to my account, which was a huge relief. I immediately changed my password and continued playing all night. The hacker only tampered with my carryover balls. It seems to be an automated process because when I checked my in-game history, it showed that the hacker accessed my account, released the carryover balls, and then didn't log in again. The next day, I faced the same issue of being unable to log in, and upon checking my email, I discovered that someone had been submitting inquiries through my account. I contacted Konami again, but unfortunately, they took a long time to respond and eventually informed me that they couldn't assist me as this was the second hacking incident. However, I believe the security breach lies with Konami and not with me. Losing my 5-year-old account, including my purchased iconic Messi, was devastating. I've updated my email address associated with Konami and can access my account through Google Chrome. I can still view my team using the owner ID from another account. The hacker seems to only make changes to my team and hasn't played any matches since January 7, [redacted]. I feel stranded since Konami has refused to help me.

I need help with my Konami account. My account was hacked twice recently, even though I never shared my details or clicked on any suspicious links. The first time, I encountered login issues and emailed Konami to recover it. The hacker only released my carryover balls and seemed to be a bot. However, the next day, I faced the same issue of being unable to login, receiving emails about unauthorized inquiries. Despite mailing Konami, it took days to respond, only to deny help since it had been hacked before. This situation isn't my fault but highlights Konami's security flaw. My account bears five years of progress, owning iconic Messi, and the hacker doesn't engage in matches and last logged in on January 7, [redacted]. I can access my account via Google Chrome, updated my registered email, and view my team using another account's owner ID. I feel helpless as Konami isn't assisting me.

A few days ago, my PES account was inaccessible, and I reached out to PES [redacted] for assistance. They responded that the account does not belong to me and cannot be recovered. As a dedicated PES user, I invested countless hours in building my account, only to have it taken over by someone else. This situation has left me feeling disheartened. I never shared my password or account information with anyone, so I am puzzled as to how someone else gained access. The account is now being used by an unauthorized person. I have proof of my dedication, such as scoring goals with my favorite player. My previous account email was [redacted], and the password was albi1234. I am seeking a resolution to reclaim my account. Your assistance in this matter would mean a lot to me. 🙏🙏🙏

On 22/09/[redacted], I encountered login issues while trying to access the game, receiving a "login error" message. Upon attempting to log in using my Konami ID, I was informed that my email was not registered. Following this, I uninstalled and reinstalled the game, but the problem persisted. After two days, I discovered my account had been hacked when I checked on my friend's mobile and noticed changes to my team name, owner name, and location. Despite multiple attempts through the contact and FAQ section to recover my account by providing all relevant details, my data could not be located. Currently, I am feeling helpless and seek assistance in retrieving my original account.

Hello, I am seeking assistance with resolving the issue of my Steam account being banned. Approximately 8 months ago, I encountered difficulty accessing my Konami account on both mobile and PC platforms. After numerous failed attempts, I was eventually able to regain access to my Konami account. To my dismay, I found that my Konami account is now unable to participate in any competitions as my Steam account has been banned, likely due to internet connection issues. I want to express my dedication to Konami, particularly for the football game [redacted], and clarify that my internet problems have been resolved. I sincerely apologize for any inconvenience caused and appreciate your understanding. Thank you for your attention to this matter. Warm regards, a loyal Konami fan.

My account was hacked, and the hacker changed my email address and password for my iconic player. I unknowingly clicked a link from the hacker and now can't access my account. Please assist me in recovering my account. Thank you. My account was compromised by another player with the email address *****@***.com in my Konami account. A hacker gained access to my PES account and altered both my email and password. The email associated previously was... Someone hacked into my account, altered my registered email and password, rendering me unable to log in. My PES account got hacked, and the perpetrators changed the original Gmail address and password. My Gmail has been hacked. Please help me regain access to my Konami account. Yesterday, I lost access to my account after signing my email (Konami) on a website offering rewards. I've been the victim of a PES account hack. Seeking assistance in resolving this issue. My PES account has been compromised by unauthorized access. My PES account, under the ID **********, has been hacked. Please help me regain access to it.

Hello, I wanted to share some feedback regarding Duel Links. I appreciate the effort the team puts into the game daily. I recently purchased the new Cyber Dragon Nova deck structure, but I did not receive the Cyber Dragon icon as advertised. It did not come in the box or as a new icon, which was disappointing. If this could be addressed, I would appreciate it. Thank you for your attention to this matter.

In [redacted], I had a different email linked to my Yu-Gi-Oh Duel Links account. Sadly, it was compromised due to a hacking incident, resulting in me losing access to it. I had invested over $[redacted] into cards on the app, a game I’ve been passionate about my entire life. The thought of losing all those cards and money spent is disheartening. I’m reaching out for assistance in recovering my account with my new email address to continue playing. Can someone please guide me on how to regain access to my account? My account number is [redacted]-[redacted]-[redacted], and the original email associated with it was [redacted] I miss the enjoyment of playing Duel Links, especially with my deck that includes 3 Kycco the Ghost Destroyer cards, which I worked hard to collect. Your help in restoring my account would mean a great deal to me. Thank you.

Hello, I have a question regarding the Duel Masters game on my phone. I am experiencing issues in the Deck where I am unable to purchase new cards, organize my collections, or create new collections due to a screen glitch. Despite my efforts, I have been unable to resolve this problem on my own, leading me to reach out to you for assistance. I believe that my phone's capabilities are sufficient, and I would appreciate it if you could address the screen glitch issue in my game. I have submitted a screen recording via email for your reference. The problem occurs consistently whenever I access the Deck slot on my Android device, and I have tried deleting and reinstalling the game multiple times without success. I hope the provided information helps expedite the resolution of this issue. Thank you in advance for your attention to this matter, and I look forward to your prompt response to assist in resolving the problem. Best regards, Usef

Dear Community Members, Thank you for your response. I would like to address your inquiries to the best of my ability. I have recorded a screen capture and forwarded it to you via email to assist you in understanding the issue. The platform experiencing the problem is Android. The problem consistently occurs whenever I enter the Deck slot. The issue happens every time for me. There is no specific error message, only a visible screen glitch as demonstrated in the video I shared with you. I have attempted to resolve the problem by deleting the game data, uninstalling and reinstalling the application multiple times, yet the issue persists. Username: usef347 ID: [redacted]-[redacted]-[redacted] I trust that this provided information is adequate for resolving this matter promptly. Thank you all for your patience. I look forward to your response.

Tengo una queja sobre el juego Yu-Gi-Oh Duel Master. Me siento discriminado porque de 40 partidas solo he ganado 3, y solo cuando mis oponentes abandonaron. Me asignan principalmente cartas mágicas o de monstruos que requieren sacrificios, sin cartas trampa útiles. A veces recibo cartas que no puedo usar, lo que hace el juego desequilibrado. Quisiera saber si soy discriminado o si se me está impidiendo jugar correctamente. Solo busco claridad al respecto y cuánto necesitaría para disfrutar de una experiencia de juego más equilibrada. Mi ID de Konami es so-r_q3mctjsaqyaj87.

Dear Konami, Our small creative group is deeply inspired by your "Silent Hill" series and wishes to share our story set within this captivating universe. Our project titled "The Other Story" follows the journey of teenager Kate, who escapes her abusive father only to find herself in a mysterious fog-covered town. As she navigates through this eerie setting, she must unravel secrets, confront dangers, and ultimately save her brother Andrew. Crafted as a psychological horror experience, our project is intended for adult audiences. In our narrative, we introduce original characters and monsters while incorporating iconic locations from the first three installments of the series. The symbolic presence of Pyramid Head serves to reflect Kate's fragile mental state. Designed to resonate with fellow "Silent Hill" fans, our goal is to showcase our passion for this genre and demonstrate our artistic and storytelling abilities. Our team is eager to share the script, concept art, and initial comic pages with you. We seek your authorization for commercial use to engage fans with our project. Anticipating your response eagerly, Warm regards, Suosikki Team.