in PES mobile **** i am NOT able to GET MY PROGRESS back...

GetHuman-bannykha's customer service issue with Konami from October 2018

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The issue in GetHuman-bannykha's own words
Hey There i am shubhanshu from India I am facing a big problem ..Yesterday i formatted my mobile phone and I lost PES mobile after i reinstall the game from play store i am NOT able to GET MY PROGRESS back... I am not sure if i linked the data but i know i was logged in through google account not the Konami ID so ...can you please help the game says that* You are not logged in into google play. first sign in into google play before performing transfer ....Please help Me i Had some best players like sergio busquist and T.KROOS *please help me getting back my Progress ...*the email i used in game back is *****@***.com ...Please check your database and help me getting my progress back Please !
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Konami

Customer service issue
Reported by GetHuman-bannykha
Oct 19th, 2018 - a mon ago
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GetHuman-bannykha started working on this issue
Oct 19th 7:54am
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Oct 19th 8:04am