I ordered six pairs of jeans for my son, picking them up curbside. I got home and disc...

GetHuman5663349's Complaint issue with Kohls.com from January 2021

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Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home or Billing Address
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman5663349's own words
I ordered six pairs of jeans for my son, picking them up curbside. I got home and discovered only five pairs of jeans in the bag. Since he is not allowed to try on jeans in the store, I ordered more than he needed, planning to return some that didn't fit quite right or he did not care for.**I would like to keep three pairs, return two, and receive credit for the pair we never got.**My concern is getting hassled about the pair we didn't receive. How can I prove to them that it wasn't in the bag?

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Kohls.com

Complaint issue
Reported by GetHuman5663349
Jan 17th, 2021 - 5 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 2156 others
0 customers following this

Timeline

GetHuman5663349 started working on this issue
Jan 17th 3:26am

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