People at high risk for COVID ** need more options for making returns!

GetHuman-onetrust's customer service issue with Kohls.com from January 2021

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The issue in GetHuman-onetrust's own words
Return merchandise without taking the COVID risk of going into the store and standing in a long line or having to pay high shipping charges to return items. ... I am at high risk for COVID-**, so coming into the store to make a return is unwise if not dangerous for me. Kohls should find way to make a return of a large online order without a customer’s having to come into the store or a way to mail returns back without shipping charges, as the shipping charges would be expensive. If I try to wait to return items until I’ve received a vaccine, my Kohl’s charge interest payments on the merchandise will keep adding up! ** - Kohl’s could offer curbside return so customers at high risk do not have to come to the back of the store and stand in line - inadvisable for probably everyone.** - Kohl’s could partner with Fed Ex or UPS, to make pick up of returns possible, as some stores are already doing.** - Kohl’s could provide free shipping labels for returns like Amazon and other major department stores do - Nordstrom, etc.** - Kohl’s could waive interest fees on Kohl’s credit cards so that those fees on merchandise that needs to be returned would not accrue. Then once people have been vaccinated, it may be safe to come back into the store to make a return again. This is the least favorable option, as who knows when we will all be vaccinated?!**I am between a rock and a hard place. Please help!
How important it is for especially high risk individuals to have safe, affordable alternatives for making store and online returns during this pandemic!
* - Offering curbside return** - Pairing with Fed Ex or UPS for home pickup of items to be returned to Kohl’s ** - Offering free shipping labels for merchandise returns
Since Kohl’s opened its doors in Indiana!
Talked with Customer Service rep.*Tried online virtual chat - not helpful.*Tried chat link provided by customer service and also here at gethuman.com - link only took me to a blank page.
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Kohls.com

Return of merchandise
Customer service issue
Reported by GetHuman-onetrust
Jan 1st, 2021 - 4 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 2033 others
0 customers following this

Timeline

GetHuman-onetrust started working on this issue
Jan 1st 8:04pm
GetHuman-onetrust indicated the issue is not fixed yet.
Jan 1st 8:05pm