V E R Y DISSATISFIED PAYING CUSTOMER** When i order on Kohl's.com there is alw...

GetHuman3800459's customer service issue with Kohls.com from October 2019

Help with my Kohls.com issue
Before contacting them, items GetHuman3800459 may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home or Billing Address
The issue in GetHuman3800459's own words
order & use kohl's cash & stackables ... V E R Y DISSATISFIED PAYING CUSTOMER** When i order on Kohl's.com there is always difficulty via internet to submit order. This last one ordering * items the total *without stacking* @ $**.**.* The order to submit kept coming up with different balances* $**.** & $***.** WHICH ARE BOTH WRONG. I could not get the correct amount to appear. If it did show i'd click on 'SHOW CART' & in that section it was the WRONG BALANCE. *Worked on the for over * hours with NO results.* Of course it was near end of day & i could not get a PERSON to talk to about my order & placing it with the current coupons*codes.* Also, while it kept changing balances it also took away my $**.** Kohl's Cash. * Planned on calling in the am but suffer with chronic pain *disabled* & in too much pain to even want to talk.******************* *******************Maddening* when i have been able to get a hold of a person for on-line ordering -- there has NOT been one employee that KNOWS ABOUT THE AMOUNT PERSON CAN USE FOR STACKING. Explanation in Kohl's add states -- "Can stack up to **order".**I've been told, "No you may ONLY USE one of either Coupon or Promo Code". "End of story". Employee will argue with me & visa-versa. Each time & end up swearing i will never order on line again, but then Kohl's comes out with **% discount & Free Shipping & with chronic pain it's easier for me specially when i know what i am looking for & want to buy.**Its *:** pm & I have not gotten a hold of a person for on-line help. Now i will have probably missed the % Off, or prices changed &*or something so will be unable to order & purchase.**Then saga continues & i will hold off awhile before TRYING to order on-line again *no matter is good sale, good discount &*or good stack ales*.**What is the use of promoting & advertising person can stack on-line if *** lots of times shows codes when used unable to *** if need help NOT ONE EMPLOYEE IS EDUCATED IN THE STACKING DETAILS. WILL NOT 'ALLOW' CUSTOMER *the one who creates sales for Kohl's* to USE THE STACK-ABLE METHOD THAT IS WRITTEN ON WEB SITE.**very dissatisfied, diana buckley ***-***-******One more thing...if Kohl's is requesting a phone number I can never give mine. Meaning my message *like this one* is Not being sent. **Phone numbers have a prefix *ie. ***. MO has a *** prefix, i'm from St. Louis, MO & my prefix is ***.*Which is not on their million prefix list &*or i can not add mine or change theirs.**Another frustrating situation at Kohl's. Deals or not i have to start thinking about other places to purchase items from.
the on -line employess no nothing about how to use stacking coupons &*or promo codes. Will not even go & look at where it is written at in advertisement.**will only allow customer to use ONE. *not up to * like written in ad.
being able to place me October **, **** order AND*being able to use MY Kohl's Cash & using the * Stackables.**Along with the CORRECT BALANCE AMOUNT.*Better yet, Not having any of these or other problems again.
spend a lot of money IN stores & ON-Line***&*or TRYING TO on-line*
-Yes, to get your web site to correct the matter.*Tried calling customer service in evening on **-**-***Trying again Sunday ***.**.*** to get THE correct number to call customer service
How GetHuman3800459 fixed the problem

We are waiting for GetHuman3800459 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Kohls.com's attention and get better help faster. Tap below to get started.
Having Kohls.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


on-line order
Customer service issue
Reported by GetHuman3800459
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 2969 others
0 customers following this


GetHuman3800459 started working on this issue
Oct 21st, 2019 1:11am
GetHuman3800459 shared this issue with others over email
Oct 21st, 2019 1:11am