V E R Y DISSATISFIED PAYING CUSTOMER** When i order on Kohl's.com there is alw...

GetHuman3800459's customer service issue with Kohls.com from October 2019

Help with my Kohls.com issue
Before contacting them, items GetHuman3800459 may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home or Billing Address
The issue in GetHuman3800459's own words
order & use kohl's cash & stackables ... V E R Y DISSATISFIED PAYING CUSTOMER** When i order on Kohl's.com there is always difficulty via internet to submit order. This last one ordering * items the total *without stacking* @ $**.**.* The order to submit kept coming up with different balances* $**.** & $***.** WHICH ARE BOTH WRONG. I could not get the correct amount to appear. If it did show i'd click on 'SHOW CART' & in that section it was the WRONG BALANCE. *Worked on the for over * hours with NO results.* Of course it was near end of day & i could not get a PERSON to talk to about my order & placing it with the current coupons*codes.* Also, while it kept changing balances it also took away my $**.** Kohl's Cash. * Planned on calling in the am but suffer with chronic pain *disabled* & in too much pain to even want to talk.******************* *******************Maddening* when i have been able to get a hold of a person for on-line ordering -- there has NOT been one employee that KNOWS ABOUT THE AMOUNT PERSON CAN USE FOR STACKING. Explanation in Kohl's add states -- "Can stack up to **order".**I've been told, "No you may ONLY USE one of either Coupon or Promo Code". "End of story". Employee will argue with me & visa-versa. Each time & end up swearing i will never order on line again, but then Kohl's comes out with **% discount & Free Shipping & with chronic pain it's easier for me specially when i know what i am looking for & want to buy.**Its *:** pm & I have not gotten a hold of a person for on-line help. Now i will have probably missed the % Off, or prices changed &*or something so will be unable to order & purchase.**Then saga continues & i will hold off awhile before TRYING to order on-line again *no matter is good sale, good discount &*or good stack ales*.**What is the use of promoting & advertising person can stack on-line if *** lots of times shows codes when used unable to *** if need help NOT ONE EMPLOYEE IS EDUCATED IN THE STACKING DETAILS. WILL NOT 'ALLOW' CUSTOMER *the one who creates sales for Kohl's* to USE THE STACK-ABLE METHOD THAT IS WRITTEN ON WEB SITE.**very dissatisfied, diana buckley ***-***-******One more thing...if Kohl's is requesting a phone number I can never give mine. Meaning my message *like this one* is Not being sent. **Phone numbers have a prefix *ie. ***. MO has a *** prefix, i'm from St. Louis, MO & my prefix is ***.*Which is not on their million prefix list &*or i can not add mine or change theirs.**Another frustrating situation at Kohl's. Deals or not i have to start thinking about other places to purchase items from.
the on -line employess no nothing about how to use stacking coupons &*or promo codes. Will not even go & look at where it is written at in advertisement.**will only allow customer to use ONE. *not up to * like written in ad.
being able to place me October **, **** order AND*being able to use MY Kohl's Cash & using the * Stackables.**Along with the CORRECT BALANCE AMOUNT.*Better yet, Not having any of these or other problems again.
spend a lot of money IN stores & ON-Line***&*or TRYING TO on-line*
-Yes, to get your web site to correct the matter.*Tried calling customer service in evening on **-**-***Trying again Sunday ***.**.*** to get THE correct number to call customer service
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Kohls.com

on-line order
Customer service issue
Reported by GetHuman3800459
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 2969 others
0 customers following this

Timeline

GetHuman3800459 started working on this issue
Oct 21st, 2019 1:11am
GetHuman3800459 shared this issue with others over email
Oct 21st, 2019 1:11am