Made attempt to return Dutch over for exchange. Was denied from store manager and custo...

GetHuman3691917's Complaint issue with Kohls.com from October 2019

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The issue in GetHuman3691917's own words
Made attempt to return Dutch over for exchange. Was denied from store manager and customer service.*Bought defective Dutch oven, contacted food network who referred me to kohl’s customer service.*Received new pot, wrong color. Went to store to exchange.*Was told I had to contact food network.*What happened to the hassle free return policy.*Customer service suggested that I return the item to the store for exchange. All I got was the run around, not an exchange.*Poor customer service for manager and customer service staff.*Where do I go from here.*Unable to fwd information received because I was unable to find an email address.

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Kohls.com

Complaint issue
Reported by GetHuman3691917
Oct 2nd, 2019 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 2864 others
0 customers following this

Timeline

GetHuman3691917 started working on this issue
Oct 2nd, 2019 7:12pm
GetHuman3691917 indicated the issue is not fixed yet.
Oct 2nd, 2019 11:42pm
GetHuman3691917 indicated the issue is not fixed yet.
Oct 3rd, 2019 2:13am
GetHuman3691917 indicated the issue is not fixed yet.
Oct 3rd, 2019 2:24am
GetHuman3691917 indicated the issue is not fixed yet.
Oct 3rd, 2019 9:50pm
GetHuman3691917 indicated the issue is not fixed yet.
Oct 3rd, 2019 10:36pm

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