I received $*** in corporate rewards from my employer, which I redeemed for five $** Ko...

GetHuman3458236's Complaint issue with Kohls.com from August 2019

Help with my Kohls.com issue
First: share to improve GetHuman3458236's odds
Strength in numbers! Companies respond better when others are watching.
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3458236's own words
I received $*** in corporate rewards from my employer, which I redeemed for five $** Kohl's e-gift cards. I attempted to use the cards for an online purchase, but got an error message saying that the gift card numbers were not on file. I started by calling Customer Service, then emailing, then tweeting. In each case, they were at first very responsive but seemed to think I was entering the numbers incorrectly or in the wrong place. Once they figured out that I was describing the problem correctly, they stopped responding. This happened all three times I contacted them. I tried complaining to the rewards program as well, but they told me the problem was with Kohl's and they couldn't help me. Kohl's has essentially stolen $*** from me and seemingly has no intention of giving it back.

GetHuman3458236 did not yet indicate what Kohls.com should do to make this right.

How GetHuman3458236 fixed the problem

We are waiting for GetHuman3458236 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Kohls.com's attention and get better help faster. Tap below to get started.
Having Kohls.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Kohls.com

Complaint issue
Reported by GetHuman3458236
Aug 21st, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 2679 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home or Billing Address

Timeline

GetHuman3458236 started working on this issue
Aug 21st, 2019 5:30am
GetHuman3458236 indicated the issue is not fixed yet.
Aug 21st, 2019 5:30am
GetHuman3458236 indicated the issue is not fixed yet.
Aug 21st, 2019 5:30am
GetHuman3458236 indicated the issue is not fixed yet.
Aug 21st, 2019 5:30am
GetHuman3458236 indicated the issue is not fixed yet.
Aug 21st, 2019 5:30am
GetHuman3458236 indicated the issue is not fixed yet.
Aug 21st, 2019 5:30am
GetHuman3458236 indicated the issue is not fixed yet.
Aug 21st, 2019 5:30am
GetHuman3458236 indicated the issue is not fixed yet.
Aug 21st, 2019 5:30am
GetHuman3458236 indicated the issue is not fixed yet.
Aug 26th, 2019 5:43am
GetHuman3458236 indicated the issue is not fixed yet.
Aug 26th, 2019 5:43am
GetHuman3458236 indicated the issue is not fixed yet.
Aug 26th, 2019 5:43am
GetHuman3458236 indicated the issue is not fixed yet.
Aug 26th, 2019 5:44am

Change of Address? Free Concierge.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies