Order * ********** placed on March **. Received email on March ** that it had been del...

GetHuman2604919's complaint issue with Kohls.com from March 2019

Help with my Kohls.com issue
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The issue in GetHuman2604919's own words
Order * ********** placed on March **. Received email on March ** that it had been delivered, but I did not receive it. I called customer service and was told that the item had been transferred from UPS to USPS and would be delivered between March **-**. Still no delivery. Then, yesterday, I received an email saying that the Kohl's Cash I used for the purchase had been returned to my account with no further explanation. I called customer service again and was told that the item had been returned as undeliverable and that is why the Kohl's Cash was back in my account. The man then said that Kohl's had to receive the item in order to refund payment to my credit card (but he already told me it had been returned to Kohl's). I entered my shipping and billing addresses as the same when I placed my order, but Kohl's shipped the item to an address I haven't had for * years. I asked to speak with a supervisor, as I was receiving contradictory information from the rep, but he told me "Honestly, we have a very high call volume and you won't get through." I insisted, was placed on hold, and then told that the Supervisor would only tell me the same thing I was hearing from the rep. I just want my item without all this hassle.
GetHuman2604919 did not yet indicate what Kohls.com should do to make this right.
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Kohls.com

complaint issue
Reported by GetHuman2604919
Mar 27th, 2019 - 22d ago
I have an issue with Kohls.com too
Fixed
Seen by 3 customers so far
Similar issue to 2017 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home or Billing Address
Timeline
GetHuman2604919 started working on this issue
Mar 27th 4:50pm
GetHuman2604919 indicated the issue is not fixed yet.
Mar 27th 4:51pm