I bought a ring from khols less than six months ago. In only two months one of the diam...

GetHuman1704971's customer service issue with Kohls.com from December 2018

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The issue in GetHuman1704971's own words
I bought a ring from khols less than six months ago. In only two months one of the diamonds have fallen out. I have gone to the Michael's jewelry store and they told me they would be to afraid to fix it because the prongs were so weak. I was also told the diamonds will eventually fall out and that I should not do anything while wearing the ring. This ring is a *,*** dollar ring that I got on clearance. It is *** ct t.w. Diamond. I want to know if I can get the same ring in place of the one I have now and if it can be guaranteed to not have issues like the one I have now.
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Kohls.com

Customer service issue
Reported by GetHuman1704971
Dec 6th, 2018 - 6 mons ago
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Timeline
GetHuman1704971 started working on this issue
Dec 6th, 2018 8:21pm