I want my boots exchanged so I can wear them!!!!

GetHuman-byrdsan's customer service issue with Kohls.com from December 2018

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The issue in GetHuman-byrdsan's own words
Exchange the boots ... Begin forwarded message:**From: Sandra Byrd ******@***.com**Date: December *, **** at **:**:** AM CST*To: *****@***.com*Subject: Boots**I,Sandra Byrd has been a kohl’s customer for ** years now and have never had a problem until I bought boots that was on display not realizing how many feet have tried these boots. I went to several stores to return them to my dismay all stores was out! I was sent to the kiosk and I refuse to lose my kohl’s cash and even pay a higher price for the boots. I’ve been given the run around for these boots. I was told to call customer care and they would assist with this matter. I called and I was told to take them to the store for a refund or I could be given points for the inconvenience. At this point I am an angry customer, when I hear if there are any problems with returns or any problems you have that kohl’s would take care of it with no hassles. No one seems to want to help rectify this issue. I just want the same boots no refund and I never wore them. If the top of the boot material wasn’t worn I would have no problem keeping them but that material is going to rip more when I wear them. I am so upset, I would like to know what kohl’s is willing to do to keep me and make me happy again. Thank you.
They may lose me as a customer
Exchange the boots that’s never been worn
I like their products
I went to several stores and the results have not been fixed!!
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Customer service issue
Reported by GetHuman-byrdsan
Dec 6th, 2018 - 6 mons ago
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Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home or Billing Address
GetHuman-byrdsan started working on this issue
Dec 6th, 2018 6:07pm
GetHuman-byrdsan indicated the issue is not fixed yet.
Dec 6th, 2018 6:08pm