Tried using my ** dollars in kohls cash from my shopping experience in Fort Wayne India...

GetHuman1700078's customer service issue with Kohls.com from December 2018

Help with my Kohls.com issue
The issue in GetHuman1700078's own words
Tried using my ** dollars in kohls cash from my shopping experience in Fort Wayne Indiana but when trying to use the coupon online says there is * dollars, but I have never used the kohls cash. The cash will expire tonight ******* at **:** PM. I began to address this issue utilizing the live chat service offered on the kohls site. The person said they were unable to find a result associated with the coupon code. They told me to call the store directly. I called the store about the issue and they said to call kohls.com customer service as they would know more about this issue. I called the number ***-***-**** which was given to me by the store. I proceeded to call this number but was directly put on hold. I was on hold for ** minutes and still nobody answered my call.
GetHuman1700078 did not yet indicate what Kohls.com should do to make this right.
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Kohls.com

Customer service issue
Reported by GetHuman1700078
Dec 6th, 2018 - 2 mons ago
I have an issue with Kohls.com too
Fixed
Seen by 4 customers so far
Similar issue to 1184 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home or Billing Address
Timeline
GetHuman1700078 started working on this issue
Dec 6th, 2018 3:59am
GetHuman1700078 indicated the issue is not fixed yet.
Dec 6th, 2018 4:00am