I had **.** Kohls cash but someone from another state used it. I was on chat with Vinc...

GetHuman-joanmize's customer service issue with Kohls.com from December 2018

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The issue in GetHuman-joanmize's own words
I had **.** Kohls cash but someone from another state used it. I was on chat with Vincent Chat ID ******-******. He said to call ***-******* to place my order and I would get my Kohls cash applied to my order. He said to give them my chat ID and I would not have to go through the details again I called last night. I had to give her all the details again. She never placed the order so I called again tonight went through it again. She placed my order but when I got the e-mail notification the $**.** Kohls cash was not deducted from my order. How are you letting people hack into accounts and use other peoples Kohls cash? And why if you can see I did not use my Kohl's cash you are not honoring it?
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Customer service issue
Reported by GetHuman-joanmize
Dec 5th, 2018 - 2 mons ago
I have an issue with Kohls.com too
Seen by 6 customers so far
Similar issue to 1156 others
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Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home or Billing Address
GetHuman-joanmize started working on this issue
Dec 5th, 2018 12:15am
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Dec 5th, 2018 12:15am
GetHuman-joanmize indicated the issue is not fixed yet.
Dec 5th, 2018 12:16am