purchased online order *********** - waiting for shipment of *nd item to arrive today...

GetHuman1645375's customer service issue with Kohls.com from November 2018

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The issue in GetHuman1645375's own words
purchased online order *********** - waiting for shipment of *nd item to arrive today. Was to get $** Kohls cash but in error input incorrect email address when placing order. Now told by customer service that I can't get the kohls cash sent to corrected email address. I can only get a reference * and use online, not in store. I have been a loyal customer at Kohls for years and this seems like a strange policy. Why can't $** kohls cash be sent to my correct email address so I can use in store? ******@***.com
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Customer service issue
Reported by GetHuman1645375
Nov 28th, 2018 - 9 mons ago
I have an issue with Kohls.com too
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GetHuman1645375 started working on this issue
Nov 28th, 2018 3:21pm