Before contacting them, items GetHuman-kohlsmb may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home or Billing Address
Top Tip from another customer
Check all folders in your email attached to your account for tracking orders. They usually have the tracking information there. If not, log into your account on the company’s website and look under your previous orders there.
The issue in GetHuman-kohlsmb's own words
On Black Friday, I went to Kohls on Old St. Augustine Road in Jacksonville, FL, to buy a Kitchenaid * quart Mixer in matte black. You did not have the color I wanted so a sales person helped me order it from the store Kiosk. I have a printed order for the mixer which also states I am to get $** Kohls Cash. I have received no emails from the store about the order or the cash. Obviously something is wrong. I need to find out immediately what's going on. The order * is **********.
GetHuman-kohlsmb did not yet indicate what Kohls.com should do to make this right.
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