my Wife placed an order today (Black Friday) that was suppose to all be shipped to our...

GetHuman-dougmi's customer service issue with from November 2018

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The issue in GetHuman-dougmi's own words
my Wife placed an order today (Black Friday) that was suppose to all be shipped to our home in Midland Michigan. When the confirmation email was received it showed one of the items was being shipped to a store in Florida. When she called to fix this issue she was told the best they could do was cancel the one item and reorder it. When they went to reorder it the sale price has expired and she was told they couldn’t do anything about it, so the new item ended up costing her $*.** more :-(. We have been preferred customers of Kohl’s for years now and have always been happy with the products and service we’ve gotten until now. Sense the shipping on all the other items was correct I’m not sure how this one item was incorrect but it was obviously an issue with your system and I don’t understand why the sale price couldn’t be given.
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Customer service issue
Reported by GetHuman-dougmi
Nov 24th, 2018 - 10 mons ago
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Seen by 11 customers so far
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GetHuman-dougmi started working on this issue
Nov 24th, 2018 2:19am