I was browsing in your store and liked a Columbia coat. I was a little hesitant to get...

GetHuman1521017's customer service issue with Kohls.com from November 2018

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The issue in GetHuman1521017's own words
I was browsing in your store and liked a Columbia coat. I was a little hesitant to get it so the sales associate told me if I applied for a Kohl’s card that I could get **% off, she checked with another associate to make sure it was on Columbia and she agreed, yes **% off. They didn’t have my size at that store so I drove all the way to another store, found the coat, took the time to fill out the card only for the sales associate to charge me full price. I am not happy at all. I feel cheated and taken advantage of and completely wasted my time. I still made the purchase but I’m debating on taking everything back. Not good service at all. I feel Kohl’s should honor what they said and give me **% off of my purchase. I only filled the card out for a discount on my coat and did not get it.

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Customer service issue
Reported by GetHuman1521017
Nov 8th, 2018 - 4 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 655 others
0 customers following this


GetHuman1521017 started working on this issue
Nov 8th, 2018 12:38am

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