I was locked out out of my Kohl's charge account. I tried to pay over the phone and it...

GetHuman1384278's customer service issue with Kohls.com from October 2018

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The issue in GetHuman1384278's own words
I was locked out out of my Kohl's charge account. I tried to pay over the phone and it said it was confirmed but I got no email or money change on my bank account. I tried calling again they said they would have to help me at a later time. I just now got access to my account now its considered a late payment. I am not at fault I dont know why my account was locked and I dont know why the call payment was confirmed then didnt work. What is going on and is my payment now late? Can this be fixed?
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Kohls.com

Customer service issue
Reported by GetHuman1384278
Oct 21st, 2018 - a mon ago
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GetHuman1384278 started working on this issue
Oct 21st 3:10am