*) Bought a pair of pants**) pants were defective**) hassled when returning pants (as a...

GetHuman-hrcka's customer service issue with Kohls.com from August 2018

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The issue in GetHuman-hrcka's own words
*) Bought a pair of pants**) pants were defective**) hassled when returning pants (as an exchange)**) was issued a refund for pants (vice ordering a replacement). This nullifies any discount I received when I bought two pairs in a buy one get one **% off.**) was told the only way would be to order a new pair then bring them back to the store to receive any discount. (I wasn’t the one who sold me sub-par pants, why should I be doing the legwork, or holding a$** charge under my name, so that Kohl’s South (of Spotsylvania) can do the easy thing?
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Kohls.com

Customer service issue
Reported by GetHuman-hrcka
Aug 27th, 2018 - 4 mons ago
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GetHuman-hrcka started working on this issue
Aug 27th 6:18pm