I made several purchases on-line and in store this weekend. My in-store purchase was s...

GetHuman993384's customer service issue with Kohls.com from August 2018

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The issue in GetHuman993384's own words
I made several purchases on-line and in store this weekend. My in-store purchase was supposed to have a $** off $** back to school coupon attached to it. The cashier did not scan the coupon. When the transaction was completed she mentioned that I could call the kohls.com phone number. I did and was told I did indeed meet the requirements for the discount but said I needed to go back to the store to receive the discount. They also gave me a reference number. The employee at the nearest store to me (** mins.) did not know how to do help with this. She was helpful and kind and gave me a $* off purchase which ended up being $* and some change since I had a **% discount. I am not unhappy with the employee, just annoyed with the time spent purchasing in store, waiting on the phone and then going back to the store for $*. I hope it is possible to receive the full discount. Thank you for any help you can offer.*Reference * *********-******
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Customer service issue
Reported by GetHuman993384
Aug 15th, 2018 - a yr ago
I have an issue with Kohls.com too
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Seen by 13 customers so far
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GetHuman993384 started working on this issue
Aug 15th, 2018 2:10am
GetHuman993384 shared this issue with others over email
Aug 15th, 2018 2:11am