I made several purchases on-line and in store this weekend. My in-store purchase was s...

GetHuman993384's customer service issue with Kohls.com from August 2018

13 views
 | 
305 similar
 | 
0 following
Help with my Kohls.com issue
GetHuman993384's next move: call Kohls.com.
The best way to get your problem resolved is to tap the button below to start calling Kohls.com. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman993384 may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home or Billing Address
The issue in GetHuman993384's own words
I made several purchases on-line and in store this weekend. My in-store purchase was supposed to have a $** off $** back to school coupon attached to it. The cashier did not scan the coupon. When the transaction was completed she mentioned that I could call the kohls.com phone number. I did and was told I did indeed meet the requirements for the discount but said I needed to go back to the store to receive the discount. They also gave me a reference number. The employee at the nearest store to me (** mins.) did not know how to do help with this. She was helpful and kind and gave me a $* off purchase which ended up being $* and some change since I had a **% discount. I am not unhappy with the employee, just annoyed with the time spent purchasing in store, waiting on the phone and then going back to the store for $*. I hope it is possible to receive the full discount. Thank you for any help you can offer.*Reference * *********-******
GetHuman993384 did not yet indicate what Kohls.com should do to make this right.
I have an issue with Kohls.com too
How GetHuman993384 fixed the problem
We are waiting for GetHuman993384 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Kohls.com's attention and get better help faster. Tap below to get started.
Having Kohls.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman993384 fixes it.
This email address isn't valid

Kohls.com

Customer service issue
Reported by GetHuman993384
Aug 15th, 2018 - a yr ago
I have an issue with Kohls.com too
Not resolved
Seen by 13 customers so far
Similar issue to 305 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman993384 started working on this issue
Aug 15th, 2018 2:10am
GetHuman993384 shared this issue with others over email
Aug 15th, 2018 2:11am