I was trying for * hours to complete an order today over $***.**, after discounts. It...

GetHuman794713's customer service issue with Kohls.com from June 2018

7 views | 139 similar | 0 following
Help with my Kohls.com issue
GetHuman794713's next move: talk to Kohls.com when they open.
Kohls.com's call center is closed now. We will send GetHuman794713 a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman794713's own words
I was trying for * hours to complete an order today over $***.**, after discounts. It would not let me checkout, kept throwing me back to the shopping cart. I was trying to use my promotion as well as gain Kohl’s cash. Very disappointing when you have to try *** times and it won’t work. (After carefully picking items to buy). Live chat was not available and of course once it hit **pm the promo ended and wow, my order could go right through. I’m not about to pay full price now and not earn Kohl’s cash. Just can’t figure out why online would be so difficult to use. Very frustrated and was very excited to go pick up my new items tomorrow. However I did not put the order through. If it let me earlier I would have. Such a bummer there was such a clitch in the system. Makes me not want to shop at Kohl’s. And I love their holiday decor. But very dissatisfied!

GetHuman794713 did not yet indicate what Kohls.com should do to make this right.

How GetHuman794713 fixed the problem

We are waiting for GetHuman794713 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Kohls.com's attention and get better help faster. Tap below to get started.
Having Kohls.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman794713 fixes it.
This email address isn't valid

Kohls.com

Customer service issue
Reported by GetHuman794713
Jun 18th, 2018 - 3 years ago
Fixed
Seen by 7 customers so far
Similar issue to 139 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home or Billing Address

Timeline

GetHuman794713 started working on this issue
Jun 18th, 2018 6:17am
GetHuman794713 indicated the issue is not fixed yet.
Jun 18th, 2018 12:20pm
GetHuman794713 indicated the issue is not fixed yet.
Jun 21st, 2018 12:21am