I was trying for * hours to complete an order today over $***.**, after discounts. It...

GetHuman794713's customer service issue with Kohls.com from June 2018

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The issue in GetHuman794713's own words
I was trying for * hours to complete an order today over $***.**, after discounts. It would not let me checkout, kept throwing me back to the shopping cart. I was trying to use my promotion as well as gain Kohl’s cash. Very disappointing when you have to try *** times and it won’t work. (After carefully picking items to buy). Live chat was not available and of course once it hit **pm the promo ended and wow, my order could go right through. I’m not about to pay full price now and not earn Kohl’s cash. Just can’t figure out why online would be so difficult to use. Very frustrated and was very excited to go pick up my new items tomorrow. However I did not put the order through. If it let me earlier I would have. Such a bummer there was such a clitch in the system. Makes me not want to shop at Kohl’s. And I love their holiday decor. But very dissatisfied!

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Customer service issue
Reported by GetHuman794713
Jun 18th, 2018 - 3 years ago
Seen by 7 customers so far
Similar issue to 139 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home or Billing Address


GetHuman794713 started working on this issue
Jun 18th, 2018 6:17am
GetHuman794713 indicated the issue is not fixed yet.
Jun 18th, 2018 12:20pm
GetHuman794713 indicated the issue is not fixed yet.
Jun 21st, 2018 12:21am