In mid May, I received a warning from IDS, my credit and identity protection. It was Ko...

GetHuman704469's customer service issue with Kohls.com from May 2018

Help with my Kohls.com issue
The issue in GetHuman704469's own words
In mid May, I received a warning from IDS, my credit and identity protection. It was Kohls which turned in a non-payment to the credit monitoring agencies. I immediately called and found we where two months delinquent for $*.** in April and $** in March. Only problem is we never received the bills. Kohls dropped the late charges and interest and we promptly paid the balance. I have now registered online to receive billing. Hopefully, this will prevent future problems. I never received any kind of late notice before it was reported. If it wasn't for IDS, we would have ever known. Now our ongoing problem. My credit rating fell from *** to ***. I have maintained over *** for the last ** years. My car insurance has increased due to my new credit rating. I'm being penalized for $** late payment and was never notified by email, text, or phone concerning this issue. Hopefully, you can understand my request. Please correct by withdrawing the late payment with Experion, Equifax and Transunion. Thank you, Courtney Perkins
GetHuman704469 did not yet indicate what Kohls.com should do to make this right.
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Kohls.com

Customer service issue
Reported by GetHuman704469
May 21st, 2018 - 6 mons ago
I have an issue with Kohls.com too
Fixed
Seen by 9 customers so far
Similar issue to 49 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home or Billing Address
Timeline
GetHuman704469 started working on this issue
May 21st 3:56pm
GetHuman704469 indicated the issue is not fixed yet.
May 21st 5:43pm
GetHuman704469 indicated the issue is not fixed yet.
May 21st 5:46pm
GetHuman704469 indicated the issue is not fixed yet.
May 21st 10:55pm