I placed an order on April ** (**********) *I’ve only shopped a handful of times at Koh...

GetHuman-anncbarn's Complaint issue with Kohls.com from May 2018

2 views | 1295 similar | 0 following
Help with my Kohls.com issue
GetHuman-anncbarn's next move: talk to Kohls.com when they open.
Kohls.com's call center is closed now. We will send GetHuman-anncbarn a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman-anncbarn's own words
I placed an order on April ** (**********) *I’ve only shopped a handful of times at Kohls and am not ***% knowledgeable on your policies. **On this order I used a $** reward. Only reason I even placed the order and used a reward is because I needed to get a smaller size on the shoes for my daughter on order I had previously placed. I figured using the $** reward discount would “cover the shipping charges”. **Today (********) I returned what I wasn’t keeping from previous order and the Kohl’s cash I redeemed was subtracted from my total. **Had I known this would happen I would’ve never placed the order on April **th. I would’ve come to store and done an even exchange or call customer service to exchange for me so I wouldn’t of had to pay shipping charges and I would’ve had a full refund on the shoes I just returned. **I’m asking as a one time courtesy of the shipping charges could be waived for the order placed on the **th. ***Thank you kindly.

GetHuman-anncbarn did not yet indicate what Kohls.com should do to make this right.

How GetHuman-anncbarn fixed the problem

We are waiting for GetHuman-anncbarn to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Kohls.com's attention and get better help faster. Tap below to get started.
Having Kohls.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-anncbarn fixes it.
This email address isn't valid

Kohls.com

Complaint issue
Reported by GetHuman-anncbarn
May 1st, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 1295 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home or Billing Address

Timeline

GetHuman-anncbarn started working on this issue
May 1st, 2018 6:25pm
GetHuman-anncbarn indicated the issue is not fixed yet.
May 1st, 2018 7:52pm