I placed an order on April ** (**********) *I’ve only shopped a handful of times at Koh...

GetHuman-anncbarn's complaint issue with Kohls.com from May 2018

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The issue in GetHuman-anncbarn's own words
I placed an order on April ** (**********) *I’ve only shopped a handful of times at Kohls and am not ***% knowledgeable on your policies. **On this order I used a $** reward. Only reason I even placed the order and used a reward is because I needed to get a smaller size on the shoes for my daughter on order I had previously placed. I figured using the $** reward discount would “cover the shipping charges”. **Today (********) I returned what I wasn’t keeping from previous order and the Kohl’s cash I redeemed was subtracted from my total. **Had I known this would happen I would’ve never placed the order on April **th. I would’ve come to store and done an even exchange or call customer service to exchange for me so I wouldn’t of had to pay shipping charges and I would’ve had a full refund on the shoes I just returned. **I’m asking as a one time courtesy of the shipping charges could be waived for the order placed on the **th. ***Thank you kindly.
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Kohls.com

complaint issue
Reported by GetHuman-anncbarn
May 1st, 2018 - a yr ago
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Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home or Billing Address
Timeline
GetHuman-anncbarn started working on this issue
May 1st, 2018 6:25pm
GetHuman-anncbarn indicated the issue is not fixed yet.
May 1st, 2018 7:52pm