New phone don’t know username

GetHuman-laurelhe's Place an Order issue with from April 2018

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Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home or Billing Address
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The issue and preferred resolution, in GetHuman-laurelhe's own words:
The problem I ran into: New phone don’t know username
I trust that will make this right and come up with a resolution that is fair.
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Place an Order issue
Reported by GetHuman-laurelhe
Apr 25th, 2018 - 3 mons ago
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Seen by 3 customers so far
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GetHuman-laurelhe started working on this issue
Apr 25th 3:01am
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Apr 25th 3:01am