I have a Maxton faucet in my bathroom since June ****. It was working as normal until a...

GetHuman-vortizu's Complaint issue with Kohler from May 2020

Help with my Kohler issue
First: share to improve GetHuman-vortizu's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-vortizu's own words
I have a Maxton faucet in my bathroom since June ****. It was working as normal until a month ago. There was a water shutdown in my building, and when the water came back some of the faucets started showing low pressure and poor water stream, specially the Maxton which was only dripping water this time.*I called a plumber who checked all faucets and found debris in some of the filters which were cleaned and the water stream became normal. For the Maxton, the plumber followed the indications in your web page about using nose pliers to remove the filter which he did, as well as the other two small parts. Filter was clean, which was strange, however the water stream continued to be quite low compared to the other faucets. It improved a bit but not as it was before. The plumber checked the water source for both cold and hot water, and verified they are working well.**The plumber thinks that some debris is stuck inside the faucet itself, and to be honest with you that is quite annoying, because it is the only faucet which is still malfunctioning. I paid around $*** for this faucet and now I feel it was a waste of money because if it cannot be fixed, I will have to replace it with the involved labor costs associated to that onus.**Please advise what else we can do.**VICTOR ORTIZ

GetHuman-vortizu did not yet indicate what Kohler should do to make this right.

How GetHuman-vortizu fixed the problem

We are waiting for GetHuman-vortizu to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Kohler's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Kohler issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Kohler

Complaint issue
Reported by GetHuman-vortizu
May 23rd, 2020 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 159 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address

Timeline

GetHuman-vortizu started working on this issue
May 23rd, 2020 3:12am
GetHuman-vortizu indicated the issue is not fixed yet.
May 25th, 2020 12:21pm