We purchased from Lowe's one of your one piece toilets. The seat broke and now we are t...

GetHuman2791504's Technical support issue with Kohler from April 2019

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The issue in GetHuman2791504's own words
We purchased from Lowe's one of your one piece toilets. The seat broke and now we are trying to replace it and while we are both college educated in the maths and sciences and marketing. we can not get the toilet seat off.**You guys designed the toilet so I am sure as with all Kohler products we have purchased through the years there has got to be a simple trick you need to share with us.**I am sure you can help us make your product useful.**Or I would be happy if you replace my toilet through Lowe's with a toilet that has a seat that can be replaced and I will be happy, as this has consumed far too much of our billable time, plus I paid some one to try pull old toilet seat off.**I do not want to run up further bills on what should have been a ** min. fix.**You asked what would make me happy, please replace this one piece toilet with a * piece round base toilet as my space is small. Please install it etc.

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Kohler

Technical support issue
Reported by GetHuman2791504
Apr 22nd, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 385 others
0 customers following this

Timeline

GetHuman2791504 started working on this issue
Apr 22nd, 2019 8:51pm

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