My Kohler kitchen faucet (R*****-CP-BA) manufacture date ********** failed and flooded...

GetHuman1965260's customer service issue with Kohler from January 2019

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The issue in GetHuman1965260's own words
My Kohler kitchen faucet (R*****-CP-BA) manufacture date ********** failed and flooded my kitchen and part of my dining room. It had a slow leak at the main connection for the sprayer. The cost of removal and installation of a new faucet by my plumber is $***.**. The cost of my insurance deductible is $*,***.**. My home owners insurance will restore my kitchen and dining room (minus the $****). Will you refund me the cost of the new faucet, it's installation and my deductible? I will not know the extent of the damage until demolition is completed. It was not apparent for some time because the water came off the main faucet connection and went down the hole where a pipe comes into the bottom of the cabinet. The damage is extensive. Unsure about the foundation of my home yet.
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Customer service issue
Reported by GetHuman1965260
Jan 14th, 2019 - 9 mons ago
I have an issue with Kohler too
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GetHuman1965260 started working on this issue
Jan 14th 10:10pm