I purchased the new Kohler sink drain stopper the one with the round disk and "O" Ring...

GetHuman1909545's customer service issue with Kohler from January 2019

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The issue in GetHuman1909545's own words
I purchased the new Kohler sink drain stopper the one with the round disk and "O" Ring that drops down to seal the drain but it didn't stop the leaking either. I returned it to HomeDepot and bought the Kohler package with both the same stopper and the sink drain thinking that because both of the active parts were kohler it would solve my problem of not holding water in the sink but no such luck, it still leaks. Why? Is your new design flawed? I would have thought it would it would have been extensively tested before being brought to market but I guess I was wrong as it is hard to believe I bought the only two that leak. Is there anyway I can make it work? it appears the "O" ring is either to narrow or two hard or both.
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Customer service issue
Reported by GetHuman1909545
Jan 6th, 2019 - a mon ago
I have an issue with Kohler too
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Seen by 4 customers so far
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GetHuman1909545 started working on this issue
Jan 6th 6:09pm