Handheld shower cradle, ***** broke

GetHuman-daledell's customer service issue with Kohler from July 2018

Help with my Kohler issue
The issue in GetHuman-daledell's own words
Was trying to tighten *****, cradle was very loose ... We bought a "KOHLER K-*****-BN Hydrorail-S Shower Column, Vibrant Brushed Nickel" and the cradle part where the handheld attaches was loose, so shower head sagged. Tried to tighten, but ***** broke!
It was frustrating to me because we are having company over soon and the shower's broken!
How much for a replacement part? Can you send it quickly?
We have used Kohler products for years and generally like your gear!
I have an issue with Kohler too
How GetHuman-daledell fixed the problem
I called Kohler directly and they are sending me the replacement part. This website didn’t seem to generate any response. :(
Please help with my Kohler issue
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Kohler

KOHLER K-*****-BN Hydrorail-S Shower Column, Vibrant Brushed Nickel
Customer service issue
Reported by GetHuman-daledell
Jul 2nd, 2018 - a yr ago
I have an issue with Kohler too
Fixed
GetHuman-daledell shared how to fix
Seen by 11 customers so far
Similar issue to 26 others
0 customers following this
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Timeline
GetHuman-daledell started working on this issue
Jul 2nd, 2018 5:59pm
GetHuman-daledell indicated the issue is not fixed yet.
Jul 2nd, 2018 7:15pm
GetHuman-daledell indicated the issue is not fixed yet.
Jul 3rd, 2018 12:45am
GetHuman-daledell indicated the issue is not fixed yet.
Jul 3rd, 2018 12:58am
GetHuman-daledell confirmed the issue is fixed. Hooray!
Jul 3rd, 2018 7:06pm
GetHuman-daledell confirmed the issue is fixed. Hooray!
Jul 6th, 2018 1:19am
GetHuman-daledell indicated the issue is not fixed yet.
Jul 10th, 2018 5:22am